Returns and Refunds

Each brand store publishes its full return policy, including the return address in the customer’s country, before it opens for orders. These are the principles every store follows.

Customers in the United States

• You can return most items within 30 days of delivery for a full refund of the item price.
• Items must be unused and in their original packaging.
• Return shipping costs are paid by the customer.
• To start a return, contact the customer service of the brand store where you ordered. We will send you the return address and instructions.
• Faulty, damaged or incorrect items are the exception: we refund or replace them and cover the return shipping.
• Approved refunds are issued within 5 business days of receiving the returned item.

Customers in the United Kingdom

• Under the Consumer Contracts Regulations 2013, you can cancel most online orders within 14 days of delivery without giving a reason.
• Once you have told us you are cancelling, you have a further 14 days to send the item back. Return shipping costs are paid by the customer, unless the item is faulty or incorrect.
• We refund within 14 days of receiving the item back, or evidence that it has been sent.
• If an item is faulty, you also have rights under the Consumer Rights Act 2015.
• For hygiene reasons, some items cannot be returned once unsealed, unless they are faulty.

Refunds

Refunds are made to the original payment method. Faulty or incorrect items are always refunded or replaced, and we cover their return shipping.

Contact

For a return, contact the brand store where you ordered. Other questions: contact@noongloballlc.com.